What exactly is LEED certification? | USA
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This post is from Gabriel Toscana who is our COO Nearshore Division / Sustainability Senior Global Advisor based in Bogotá, Colombia.

In my last blog
, I described how an approach to business that takes the effect of our business on the environment seriously could also make good business sense. One of the examples I mentioned was LEED-certification for our buildings. Teleperformance now has 3 LEED-certified call centers.

Of our already LEED gold-certified call centers two are in Bogota, Colombia and one in Beijing, China. Later this year two new call centers will be LEED certified in Bogota to increase our total to five.

But what exactly is LEED certification?

LEED stands for Leadership in Energy and Environmental Design. It is a set of rating systems for the design, construction, operation, and maintenance of green buildings, homes and neighborhoods.

The U.S. Green Building Council (USGBC) developed these standards originally in 1998 and they are now in use all over the world. LEED is intended to help building owners and operators be environmentally responsible and use resources efficiently. They are a useful framework to adopt because they consider the complete lifecycle of a building from planning to construction and then ongoing use and maintenance.

Over 7,000 projects in the US and 30 other countries have now been certified as compliant with LEED standards and in the US it is now becoming common for federal agencies and governments to require all new public buildings to confirm to these standards.

At Teleperformance we have found that LEED certification is a useful way to ensure our new-build call centers are green and that has a great effect on our business. People want to work in these buildings so, the team loves their working environment and our clients take a great interest in the buildings too – it sets us apart and shows that our approach to environmental awareness is not just about attitude and awareness.

The LEED standards have really helped us to achieve our green targets in the new call centers, and as I mentioned before, this has also been great news for business!

Have you worked in a LEED-certified building and what was the difference in your own opinion? Leave a comment on this blog or just tweet a comment to @teleperformance. 


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